Privacy Policy

This Privacy Policy describes how Zenxycraftul ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us when you:

• Fill out contact forms or order forms on our website
• Communicate with us via email, phone, or other methods
• Subscribe to our newsletter or marketing communications
• Interact with our website features

The types of personal information we may collect include:

• Name and contact information (email address, phone number, mailing address)
• Order details and preferences
• Payment information (processed through secure third-party payment processors)
• Communication preferences
• Information automatically collected through cookies and similar technologies

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for flower boxes
• Communicate with you about your orders, inquiries, and requests
• Send you marketing communications (with your consent where required)
• Improve our website, products, and services
• Analyze website usage and trends
• Comply with legal obligations
• Protect our rights and prevent fraud

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Consent: When you have given us consent to process your personal information for specific purposes
• Contract Performance: To fulfill our contractual obligations to you, such as processing and delivering your orders
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: To operate our business, improve our services, and communicate with you about relevant products and services

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and website analytics
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Protection of Rights: We may share information to protect our rights, property, or safety, or that of our customers or others

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Options

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Objection: Object to processing of your personal information for certain purposes
• Restriction: Request restriction of processing of your personal information
• Data Portability: Request transfer of your personal information to another service provider
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the contact information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure that your information receives adequate protection in accordance with this Privacy Policy and applicable data protection laws.

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we collected the information
• Legal and regulatory requirements
• The potential risk of harm from unauthorized use or disclosure

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Third-Party Services

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track conversions and may collect information about your interactions with our ads.

Google Ads Remarketing

We use Google Ads remarketing to show you relevant advertisements based on your previous visits to our website. This service uses cookies to display ads to you on other websites.

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. This service collects information about how you use our website, including pages visited, time spent on pages, and referring websites.

Google Maps API

We use Google Maps API to display interactive maps on our website. When you interact with the map, Google may collect information about your location and usage.

For more information about how these third-party services handle your information, please review their respective privacy policies.

Cookie Usage

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. For detailed information about our cookie practices, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Zenxycraftul
7910 Gulf Fwy
Houston, TX 77017, US
Phone: +1 (713) 643-4329
Email: assist@zenxycraftul.world